Feedback

We at Base Express aim to bring all of our customers the very best value for money, services and food around Cumbria. Give us feedback.

  • Value for Money
  • Service
  • Product Quality
foodHub

was recommended to try the kapsalon. got the mixed one, was nice but didn't have any Donner, but wasn't as good as the recommendation suggested. would prefer a mixed hogie than a kapsalon.

Dave, 27 Sep 2020

foodHub

The food is very cold

Lisa Marie, 21 Sep 2020

foodHub

Order from here most weeks but never again. Food took over 2 hours to arrive, missing 4 items it was freezing cold when it arrived, I think the drinks were warmer than the pizza and we rang several times to see where the food was and to complain about missing items and no one answered.

Katie, 20 Sep 2020

Ordered at 7;30p.m. delivery was supposed to be 45 mins . Rang the shop at 8;45 and after almost 7mins on the phone they told me they would send the order right away and said sorry for the delay . waited another 45 mins before the food finally arrived only to find they had given me part of someone elses order and must have taken my bag to another customer . I called the shop again telling them there had been a mix up and because there were cigarettes in the order they had given me they would send the rest of my order and collect the cigs and food .almost an hour later it arrived and when i opened the bag i had a carton of cold chips "not even the spicy chips i had paid for" Very poor service

David Currie, 20 Sep 2020

Second time delivery was late with part of order missing tried sort it out on the phone with not much help used to be good for customer service and delivery

Julie Harrington, 19 Sep 2020

foodHub

After I called to let them know what happened, they resent my order. Fantastic service, thank you so much

Kirsty, 18 Sep 2020

foodHub

cold garlic bread and 2 items missing from my order, tried to call but there was no answer

Kirsty, 18 Sep 2020

Lovely chips cheese always

Em, 16 Sep 2020

From order to receiving it last night 2 hours 30 minutes Food cold not acceptable told it was on its way and it wasn't 07725636156

Andrew Crisp, 13 Sep 2020

Normally brilliant pizza. However on this occasion took ages to arrive and was cold... still was nice but would have been better if hot

Sean, 12 Sep 2020

foodHub

Took over 2 hours to arrive & was cold on delivery. Was told I would receive a discount voucher but nothing received.

Nicola, 11 Sep 2020

we had s delivery 20 minutes. The quality of the mixed kebab was shocking. I have taken photos of the donner meat. I don't expect crisy meat in 2 different colours. Clearly not fresh. The lamb meat tasted almost burnt. The shish kebab was also substandard. Mostly chewy fat

Victoria , 11 Sep 2020

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NoName, 08 Jul 2020

foodHub

Amazing hot food Love it.

Michael, 27 Jun 2020

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Dave, 30 May 2020

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Josh, 23 May 2020

foodHub

Love love love the Kapsalon! It's my new fave thing! Food arrived quickly and was lush!

Mike, 18 May 2020

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Stacey, 06 May 2020

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Zoe, 03 May 2020

foodHub

A little slip up with my burger but they sent a replacement to me very quick so not bad.

Tracy, 26 Apr 2020

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Zoe, 28 Mar 2020

excellent

Lezley, 28 Feb 2020

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Rebecca C, 14 Feb 2020

meal arrived 15 minutes before it was supposed to! excellent delivery times.

Noname, 12 Feb 2020

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Rebecca C, 12 Feb 2020

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Rebecca C, 01 Feb 2020